The JAMIS Customer Success team is your advocate and partner, here to support your business needs and help you get the most from JAMIS Prime. We keep you informed on new features, best practices, and ways to meet your goals — because your success is ours.
Recent and Upcoming Customer Success in-person engagement:
- Huntsville, AL – Customer-led User Group – Wednesday, June 25, 2025
- Dallas, TX – One-to-One office visits – Week of June 30th
- Dayton, OH – One-to-One office visits – August 2025 (tentative)
- Denver/Colorado Springs/Boulder, CO – Fall 2025 (tentative)
- Reston, VA – Customer-led User Group – Wednesday, October 22, 2025
Interested in hosting or leading a user group? Let us know! We’re always looking for volunteers. User communities help everyone grow, and the best insights often come from customers like you.
Recognize an outstanding JAMIS user within YOUR organization!
If you’d like us to recognize a JAMIS user on your behalf, please send an e-mail to customersuccess@jamis.com with their first and last name and their e-mail. They’ll receive an award via e-mail like the one you see below:
Another goal of the Customer Success team is to ensure you have access to resources that enable you to “learn to fish” and become more independent in your ERP system. Below are links to those resources with a summary of how they can be leveraged, along with a recording of the JAMIS Virtual Town Hall from April 23, 2025:
The “Everything JAMIS Prime” Hub – https://help.jamisprime.com
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- WIKI HELP – most current WIKI Help resource for day-to-day research and understanding; used to support experimental features in v9.0 like Gemini
- Prime FAQ’s – takes the WIKI Help resource a step further with practical application of JAMIS leading practices and troubleshooting methods
- Suggestions Portal – Help drive product roadmap and vote on other suggestions; this is your most direct communication with product development; dozens of suggestions were shipped from here for v8.0 and v9.0
- JAMIS Education & Training (JET) – this is your best resource for NEW JAMIS Prime users;
- JAMIS Support Portal – enter cases independently, review case activities and manage case statuses; by leveraging the support portal you’re building your own knowledge base
- JAMIS/Acumatica Community – collaborate and connect with product moderators and other JAMIS Prime customers
JAMIS Product Release Notes – Product release notes aren’t just for system administrators and IT professionals. The release notes are helpful for ALL JAMIS users, and we provided direct links to them below:
Bookmark these links! They will be updated by JAMIS automatically with each release.
