On January 1, 2024, JAMIS introduced our new Customer Support Portal. The JAMIS customer support portal offers several benefits to customers, enhancing your overall experience. Here are some key advantages:
- Self-Service Options: Customers can independently resolve common issues by accessing self-service resources such as FAQs, knowledge base articles, and JAMIS Education & Training guides. This empowers customers to find solutions quickly and efficiently.
- Real-time Updates: The portal will provide real-time updates on the status of support tickets, keeping you informed about the progress of your inquiries.
- User-Friendly Interface: Well-designed customer support portals with intuitive interfaces make it easy for customers to navigate and find the information they need. A user-friendly experience contributes to overall customer satisfaction.
- 24/7 Accessibility: The customer support portal provides round-the-clock access to information and resources.
Reminder to customers
Prior to submitting a support case, we kindly request you to consult our resources available on help.jamisprime.com, JET, or our comprehensive WIKI. This proactive step ensures efficient resolution and won’t count toward your company’s monthly support cases.
Have you enrolled yet?
Please contact support@jamis.com and we’ll provide an enrollment form to register your users.
